Q: What should I do if I cannot enter game?
A: Check your network connection status first. If your network is working, close your browser and install the newest FLASH version, and then try to enter game again. If it still does not work, try using another browser or contacting our GM staff.
Q: What should I do if the game screen does not show correctly?
A: Please delete your cookies first by following these steps: Click the “Tools” option of your browser, then click “Internet Options”, “Delete Cookies”, and “Delete Temporary Files”. Then restart the browser and enter game again.
Q: What if the game does not run smoothly or the game screen turns black?
A: Refresh the game page (F5), or delete your cookies first by following these steps: Click the “Tools” option of your browser, then click “Internet Options”, “Delete Cookies”, and “Delete Temporary Files”, and at last restart the browser and enter game again.
Q: How do I add the Star Era to my bookmark?
A: Press Ctrl+D or use the related options of your browser to bookmark the game.
Q: How can I get familiar with the game fast?
A: Learn the tutorial and follow the guidelines.
Q: How many player characters can be created in an account? Can I delete my player character?
A: Only 1 player character can be created in an account. When finishing creating a character, you can neither delete it nor rename it.
Q: What can I learn from beginner quests?
A: The beginner quests will teach you various information about the game. From those quests, you will learn the basic controls and gameplay of the game.
Q: How do I whisper to a player in the game?
A: Click a friend in your friend list and then click “PM”, or click “PM” in the chat area at the bottom left corner, enter a player’s name and then enter a message in the input bar.
Q: How do I inspect a player’s information?
A: Click a player first and then click ‘Inspect” in the pop-up menu.
Q: How many kinds of currencies available in the game?
A: There are 2 kinds of currency in the game. They are Coins and Diamonds. Neither of them can be traded to other player.